Hotel Rama Residency

At Hotel Rama Residency, we understand that travel plans may change. Please review our cancellation and modification guidelines below:

1. Cancellation Policy

Deadline for Cancellation

• Guests may cancel their reservation up to 48 hours prior to the scheduled check-in time without any cancellation charges.

Room-Type Specific Policies

• Cancellation and prepayment terms may vary depending on the selected room category or promotional offer.
• Guests are advised to carefully review the specific rate policy mentioned at the time of booking.

2. Refund Process

Refund Timeline

• Eligible refunds will be processed within 5–7 working days from the date of successful cancellation.

Refund Method

• Refunds will be credited through the original mode of payment used at the time of booking.
• Any bank processing delays beyond our control may extend the refund timeline slightly.

3. Modification Policy

Booking Changes

• Guests may request modifications to their reservation (such as change of dates or room category), subject to availability.
• Any modification may result in revised pricing as per the updated rate and policy applicable at the time of change.
• Additional charges may apply where necessary.

Number of Modifications

• The number of modifications permitted per booking is at the sole discretion of Hotel Rama Residency management.

4. Additional Information

Waiver of Charges

• Cancellation or modification charges may be waived under special circumstances at the discretion of the hotel management.

No-Show Policy

• In case of a no-show (failure to check-in without prior cancellation), Hotel Rama Residency reserves the right to charge the full booking amount.